Client Testimonials

This is what makes us outstanding:

"I run a house share agency and am out on viewings and appointments half of my working day. I was expanding fast during June 09 - and was becoming a victim of my own success. Whilst out with clients I was unable to answer calls, and would pull over to see up to 6 missed calls on a 10 min journey - or again, several missed calls whilst I was on the phone to another client. I would then try calling some back - but usually end up loosing half of them due to my phone only holding a limited amount.his I knew was not good for business, I was taking notes on scrappy bits of paper, loosing them, and never calling back over half of my leads. In to my life come Yours Virtually - and suddenly I am free! Free to talk in depth with clients, free to dive safely, free to go on appointments and not ever miss one call again! Also to know with confidence they were answering my calls in te way I would answer them myself - and being the first point of contact - they would also take vital details to make clients feel they were halfway there! My business match level has increased by double overnight, and because of the way the leads are sent to me I am able to call back urgent ones right away, and attend to non urgent ones when back in the office. Life without yours virtually would be a nightmare for me now!"

- Independant House Sharing Agency

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"What can I say that hasn`t already been said. Fantastic telephone answering service. I`m in the office they take my overflow calls, I`m out of the office they take all my calls. This is a great call answering service I can`t praise them enough, I get monthly reports and ALL my calls are answered within 6 seconds.... WOW how much would this cost me to employ someone to answer calls for me 12 hours a day 7 days a week. Would recommend the service to anyone, small start up or large multi-national company, give these guys a try, you`ll never miss another call again."

- Independant Driving Instructor

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"Yours Virtually is a 'first impression' telephone answering service. Just great! No, actually bloody brilliant. Lynn Darker, their CEO is terrific and just a real nice lady. If you thought you knew what customer service was about think again. They take it and you to another level."

- Marketing & Communications Company, Manchester

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"Can I pay the first month by card and then set up a standing order?... As to the service it is brilliant and I love it!"

- Managing Partner, Solicitors, London

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"I've found the service superb, much beyond my expectations in fact. One thing I've been really impressed with is the detail of the messages I get. I don't just get "Bob called, his phone isn't working" your staff go that bit further and ask the all important "how is it not working?" which really allows me to prioritise my calls. My mobile has never been so quiet. Customers have responded really well to the service, one even suggested I forward my mobile to you guys instead of my orange answering machine : I'm considering it ;-)

Did I read somewhere that you have some stats for calls online? I'd like to set that up if I may, I've been very curious how many calls the two companies have taken, I've never really been able to distinguish them before.

I look forward to receiving the contract and I'll get it signed and back to you without delay."

- IT Support Company, Sheffield

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"Hi Lynn, I just had to give you feedback regarding the telephone answering service over the past few weeks. As you know, we have used another phone answering company previously and so thought we knew more or less what to expect! Well, you and your team have completely wowed me with your attention to detail and, I must say, the extra cost has been well worth it. You are all brilliant at what you do! Thanks again Lynn and I'll give you a call in a few days time regarding the extra fields I want to add to our new client enquiry form."

- Estate Agent, Bedford

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"I will get back in touch when I return to work fully with regard to some tweaks we need to your call answering service, which incidentally, I think is excellent! Good luck with Yours Virtually and speak soon."

- Kindest regards

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"Dear Lynn, you asked me for some feedback regarding your phone answering service. Well, when you first approached our HR department regarding answering our calls at Reception I was very hesitant. Using a call answering service instead of a real person was something I could not get my head around. You caught us just at the right time. Our afternoon Receptionist had just told us she was leaving. Our decision to use your telephone answering services was going to be an interim measure only until we found a replacement for the afternoon shift. Now, we simply are not going to bother. Your service is excellent and we really didn't realise how many calls we must have been missing - especially at the end of the month with house sale completions. All in all, splendid! and no doubt we'll speak again soon. "

- Managing Partner, Solicitors, London

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"I must say that the service that you offer is great and that, without exception, the girls that have worked on my account have been extremely pleasant and efficient."

- Chartered Surveyors and Commercial Property Consultants, York

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"I am so pleased with the job you are all doing on my behalf. It's such a valuable service that you are providing and I couldn't manage without you."

- Dating Agency

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"I'd like to take this opportunity to thank everyone at Yours Virtually for their support and assistance throughout 2006 and 2007. It's been a pleasure working with you. Following our merger we will no longer be requiring your service but I will have no problems in recommending your service to others that I meet.

Once again, many thanks and please stay in touch."

- Telemarketing Company

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"Thanks for all your help over the last few months ... if you could thank everyone who has taken calls for me that would be great - they have all done a fantastic job!"

- Flat Pack Furniture Specialist

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"A fabulous and professional service, excellent telephone manner, great customer care, very efficient and I could not run my business without them!"

- Worldwide Holiday Villa Booking Company

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"You free up my time and let me concentrate on directing my business - and field unwanted sales calls. I?m out and about all the time. I just couldn?t run my business efficiently without you. I don?t have to talk on my mobile when I?m driving. The text messaging service tells me everything I need to know. It gives me the flexibility to work whatever hours I want without having to worry about the phones not being answered. What more could I ask?"

- Nationwide Specialist Home Removal Service

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"Lynn and her team have consistently provided a very professional service for us over the last two years with their attention to detail in call handling & telesales, and I would always highly recommend their services."

- Nationwide internet design | 360 virtual tours | DVD | print & branding

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"We found Yours Virtually so easy to use and they gave us a quick and efficient service with attention to detail?.I would certainly recommend them again and again."

- Management Consultant

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"Knowing that Yours Virtually are out there for me, every day, means I can get on with running my business, out there helping my customers. Before I started using Yours Virtually all I had were either interruptions on the Mobile during the day or, when I got back to my office, " You have 10 callers who left no message ". I've lost count of the number of times I've been complemented on the way my phone is answered. People tell me what a difference it makes when they can hear the person 'smiling down the phone'. It didn't take them long to get to know my regular customers and my messages get to me quickly, efficiently and without any fuss. The follow up calls they made to my recent mailshot (announcing a new service) were done very professionally and created more business than I anticipated. It's great value for money and a great service."

- Legal & Commercial Management Consultant

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"We have been delighted with the services provided by Lynn and her team. They provide a high quality of service which has helped in our continued expansion and success"

- IT Consulting Company, Nationwide

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"Client care, and responding swiftly to client enquiries is key to what I do. Knowing that clients receive a consistent, professional and friendly response no matter where I am, or what I'm doing is of tremendous benefit. The seamless approach and the 'extra ears, eyes and voice' Yours Virtually provides for my business makes a real difference to me and my clients. I couldn't be in business without them."

- International Keynote Speaker

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"We had a booking this morning for a property in Buxton, the lady said she has spoken to several agencies and decided to use [us] only because of the young lady she spoke to yesterday.

She said she was polite, very cheerful and helpful, it was Rachel.

Please pass on to Rachel our thanks.
"

- Holiday Cottage Booking Agency

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"Yours Virtually has provided us with exceptional services for the past 2 years. Lynn and her wonderful team enabled us to open a remote office in the UK. From the beginning of our relationship Lynn and everyone involved has provided a very personal and high quality level of service."

- Gap Year Placement Company, USA

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"Hi Lynn, I just wanted to thank Lucy who dealt with one of my customers on Tuesday. The women in question is very difficult indeed and has been giving me and [my client] grief for some time now. She is definitely a bit strange and Lucy obviously did a great job handling her ? thanks very much for that!! Have a good weekend."

- Flat Pack Furniture Specialist

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"I hope this is received by Lucy. I have to tell you that this caller said you were to be congratulated on the way you answered the phone. Your voice was wonderful and the lady in question was really impressed with you. So thank you very much indeed Lucy."

- Dating Agency

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"Thank you, thank you, thank you. I am so pleased the way things are going. Its been nearly 2 years now since I set up and I love it to bits. Hope you are doing really well too. I do keep mentioning your name to lots of professionals so let's hope it pays off.

See you soon.
"

- Dating Agency

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"Your girls and you do a brilliant job. I can?t tell you the number of people who comment on how lovely the service has been and how actually they might not have carried on and joined if they had initially spoken to someone cold and insensitive. So well done you all. In my business it particularly makes all the difference."

- Dating Agency

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"Hi Lynn, I just wanted to tell you that I had cause to ring [client] about a database query today and reached her answering service ? Victoria. She had such a pleasant voice and sounded so helpful and efficient that I remarked on it to [client] and she told me that she had switched to your service. Congratulations ?.. If I hear of anyone else needing a high quality answering service, I?ll certainly point them in your direction!"

- Database Management Company

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"I have used Lynn since I started my business and have always been on the move. The business has grown thanks to Lynn and her team. They always keep my clients in touch with me regardless of where I am. This allows me more time to expand my business base without the management hassle."

- Commercial Property Developers

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"To you all. Thank you for a fantastic service over the past few years. I continue to recommend you to business associates, ?.. we have now consolidated our virtual office services in the combination of the two companies. Thanks again."

- Business to Business Storage Facility

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"Responding to our clients and making sure they can always contact us, is key to our service. We can?t afford to have clients hear an engaged tone or not have their call answered and that is why we employ the thoroughly professional services of Lynn Darker and gang. We are now assured our clients have a personal contact and that we know exactly who has called and what action needs to be taken. A brilliant, cost effective service I can?t recommend too highly."

- Business To Business Storage Facility