Working with Estate Agents
Do you recognise any of these situations?
- Phones ringing unanswered while your Negotiators talk to people popping in
- Reception lunch time cover an issue
- People complaining your lines are engaged
- Training issues regarding the way phones are answered
- Problems with weekend and holiday cover
We offer an incredibly cost effective solution that will:
- Create a consistently great first impression of excellence and professionalism
- Cope with peaks of calls
- Put you way ahead of your competitors
- Improve client retention and referrals
- Allow your Negotiators to focus on selling houses
Plus you will never have to employ another ‘Temp’ again!
We have a superb track record of working with estate agents nationwide by either supporting or fully managing their incoming calls. We transfer and introduce calls to any landline or mobile, we text urgent messages and send back-up emails.
We complete initial forms of enquiry, for instance for a property valuation or letting enquiry, and email these to the relevant person. And because we operate 7 days a week, you can be assured that you will never miss another important new client enquiry.
You can promote your Agency as being open 7 days – this is particularly important for Vendors and for new home builders
As a result of answering incoming calls we can make outgoing calls to Vendors to arrange viewings and inform you when we have done so.
We provide non-geographic (0330, 0800, 0845) numbers for either short or long-term advertising or recruitment campaigns. In this way you can truly benchmark the success of such initiatives.
We also provide and host local numbers for all major cities in the UK. What this means is that you can appear to have a local presence in a city without actually having to open up an office!
Our in-house telecoms experts will fully project-manage the divert of your calls, making the whole process as hassle-free as possible for you.
