Working with Prestige Car Retailers
There is (almost!) nothing that gives people more pleasure than choosing a brand new motor car and the whole experience should be as customer focused as possible.
At certain times of the day you will be receiving high call volumes, especially for the service department first thing in the morning and towards the end of the working day.
Do you recognise any of these situations?
- Phones left ringing for too long before being answered
- Nobody wanting to cover your Reception at lunch time
- Receptionists not wanting to work in the afternoons or weekends
- Reception not able to cope with multiple, simultaneous calls
- Your important customers complaining your lines are engaged
- Training issues regarding reception staff and the way phones are answered
- Visitors overhearing confidential stuff while walking round your showroom
We offer an incredibly cost effective solution that will:
- Create a consistently great first impression of excellence and professionalism
- Cope with peaks of calls
- Reduce ‘office politics’
- Put you way ahead of your competitors
- Improve client retention and referrals
- Allow your Receptionist to focus on your customer’s needs
Plus you will never have to employ another ‘Temp’ again!
We have a superb track record of working with prestige car retailers by either supporting or fully managing calls coming into their Reception. We transfer and introduce calls to any landline or mobile, we text urgent messages and send back-up emails. And because we operate 7 days a week, you can be assured that you will never miss another important service or new vehicle enquiry.
If your dealership completes daily call sheets detailing the callers name and who they wanted to speak to then we too could complete those same call sheets, as required, and provide them to you.
We provide non-geographic (0330, 0800, 0845) numbers for either short or long-term advertising or recruitment campaigns. In this way you can truly benchmark the success of such initiatives.
We also provide and host local numbers for all major cities in the UK. What this means is that you can appear to have a local presence in a city without actually having to open up a showroom!
Our in-house telecoms experts will fully project-manage the divert of your calls, making the whole process as hassle-free as possible for you.
